This document sets out the complete terms and conditions governing use of the Saijai.io website and any related information channels operated by Baan Saijai Co., Ltd. It consists of the following parts:
- Part A — Introduction & Definitions
- Part B — Nature of the Platform
- Part C — Terms for Service Providers
- Part D — Terms for Service Inquirers
- Part E — Privacy Policy
- Part F — General Provisions
By accessing or using the Platform, you agree to be bound by these Terms & Conditions.
Part a — Introduction & Definitions
A.1 About This Document
This Terms & Conditions document ("Terms") governs your access to and use of the Saijai.io website and any related web pages, mobile sites, or information channels operated by Baan Saijai Co., Ltd. (the "Platform"). By accessing the Platform, submitting information to the Platform, or making an inquiry through the Platform, you accept and agree to these Terms in full.
A.2 About the Platform
Effective 1 July 2026, the Saijai.io Platform operates as an information display service only. It exists to display information voluntarily submitted by Service Providers so that Service Inquirers may view that information and, if they choose, contact the Service Provider directly and outside of the Platform. The Platform is not a marketplace, broker, booking service, employment agency, or recruitment service. No financial transactions of any kind occur through the Platform or through any other Saijai channel.
A.3 Definitions
In these Terms, unless the context requires otherwise:
"SAIJAI", "we", "us", or "our" means Baan Saijai Co., Ltd., a company incorporated in Thailand.
"Platform" means the website located at www.saijai.io and any related web pages, mobile sites, and information channels operated by SAIJAI.
"Service Provider" means an individual, business, or entity that submits information to the Platform for public display in order to be found by Service Inquirers.
"Service Inquirer" means any person who accesses the Platform to view information about Service Providers.
"Listing" means the information a Service Provider submits for public display, including service category, area, description, contact details, and any photographs.
"User" means a Service Provider, a Service Inquirer, or any other visitor to the Platform.
"PDPA" means the Personal Data Protection Act B.E. 2562 of the Kingdom of Thailand.
A.4 Acceptance of Terms
You accept these Terms by any of the following: (a) accessing or browsing the Platform; (b) submitting a Listing; (c) submitting an inquiry; or (d) using any function of the Platform. If you do not agree to these Terms, you must not use the Platform.
Part B — Nature of the Platform
B.1 Information Display Service Only
The Platform is a passive information display where Service Providers self-submit their information and Service Inquirers may view that information. SAIJAI does not match, arrange, verify, endorse, or otherwise take part in any communication, arrangement, transaction, or service between users.
B.2 No Marketplace, Broker, Agent, or Employer
SAIJAI is not a marketplace, broker, booking platform, agent, employer, joint employer, principal, representative, or recruiter of any user. SAIJAI does not operate a recruitment service under the Employment and Job Seeker Protection Act B.E. 2528 or any equivalent or successor legislation.
B.3 No Financial Activity Through SAIJAI
SAIJAI does not carry out, host, facilitate, or process any financial transactions of any kind through the Platform or through any other channel, platform, or communication of SAIJAI. There is no booking, ordering, payment, escrow, deposit, commission, or fee-collection function. Any payment or consideration between a Service Provider and a Service Inquirer is arranged and settled entirely outside of SAIJAI and is not the responsibility of SAIJAI in any respect.
B.4 No Vetting, Verification, or Endorsement
SAIJAI does not verify, screen, background-check, license-check, insure, endorse, recommend, or vouch for any user or any information displayed on the Platform. All information is displayed "as-is" and "as-available", based solely on what the submitting user has provided, without warranty of any kind.
B.5 Engagement at Users' Own Risk and Responsibility
Users acknowledge and agree that any decision to contact, engage, hire, meet, allow into their premises, entrust with a minor, elderly, patient, animal, or property, receive services from, or pay any other user — and, correspondingly, any decision to accept an engagement, enter a premises, or provide services — is made solely at the user's own risk and responsibility. All due diligence is the user's own responsibility.
Part C — Terms for Service Providers
C.1 Eligibility & Registration
To submit a Listing, you must be of legal age, have full legal capacity, and have the right to offer the services you describe. Listings may be submitted through the Platform's submission form. There is no fee to submit or maintain a Listing.
C.2 Content You Submit
You are solely responsible for the content of your Listing. You represent and warrant that: (a) all information you submit is true, current, and complete; (b) you hold all qualifications, licences, permits, and certifications you claim to hold; (c) you have the right to submit any photograph or third-party information included; and (d) your Listing does not infringe any law or third-party right.
You retain ownership of your content. You grant SAIJAI a non-exclusive, royalty-free, worldwide licence to host, display, and reproduce your Listing on the Platform for as long as it remains active.
C.3 Prohibited Content & Conduct
You must not:
- post false, misleading, or fraudulent information;
- impersonate any person or misrepresent your qualifications;
- post content that is unlawful, defamatory, obscene, harassing, or infringing;
- offer any service unlawful under Thai law;
- harvest or scrape information about other users;
- interfere with or attempt to gain unauthorised access to the Platform;
- use the Saijai name, brand, or marks without prior written permission.
C.4 Direct Engagement with Service Inquirers
Any communication, negotiation, agreement, service, or engagement between you and a Service Inquirer is entirely between the two of you. SAIJAI is not a party to any service agreement and has no rights or obligations under it. You are solely responsible for verifying the Service Inquirer, negotiating terms, agreeing pricing, invoicing, receiving payment, providing insurance, and handling any dispute directly.
C.5 Tax & Legal Compliance
You are solely responsible for compliance with all applicable laws in connection with any income you earn from engagements arising from the Platform, including personal income tax, VAT (if applicable), withholding tax, work permits (if applicable), and any professional licence or certification requirements.
C.6 Removal, Suspension, and Termination
You may request removal of your Listing at any time by contacting SAIJAI. SAIJAI may suspend or remove your Listing at any time, with or without notice, at its sole discretion, without liability to you. SAIJAI may discontinue the Platform, in whole or in part, at any time.
Part D — Terms for Service Inquirers
D.1 Access & Use
You may browse Listings freely. Any inquiry, communication, or engagement with a Service Provider is entirely direct between you and that Service Provider. SAIJAI does not require you to register an account or provide payment details to access Listings.
D.2 Own Due Diligence Required
SAIJAI does not verify, screen, background-check, license-check, or endorse any Service Provider or any information on the Platform. Before contacting, engaging, or allowing any Service Provider into your premises or into contact with any minor, elderly person, patient, animal, or property, you must carry out your own due diligence, including:
- verifying the Service Provider's identity and credentials;
- requesting and independently confirming references;
- checking claimed qualifications, licences, and permits;
- obtaining a criminal background check where appropriate;
- confirming any insurance you require;
- agreeing in writing to scope, schedule, rate, and payment method;
- compliance with all applicable laws.
D.3 Direct Engagement with the Service Provider
Any communication, negotiation, agreement, service, or payment between you and a Service Provider is entirely between the two of you. SAIJAI is not a party to any service agreement. If a Service Provider fails to perform, misrepresents themselves, causes damage, or engages in misconduct, your recourse is against the Service Provider directly, and not against SAIJAI.
D.4 Prohibited Conduct
You must not use the Platform to harass, defame, or threaten any user; post false reviews; scrape or compile Service Provider information; interfere with the Platform; impersonate any person; or use the Saijai name, brand, or marks without permission.
D.5 Removal & Termination
SAIJAI may deny you access to the Platform at any time, with or without notice, if SAIJAI reasonably believes you have breached these Terms or applicable law.
Part E — Privacy Policy
This Part is issued pursuant to the Personal Data Protection Act B.E. 2562 ("PDPA") of the Kingdom of Thailand and describes how SAIJAI collects, uses, discloses, and protects personal information in connection with the Platform.
E.1 Data Controller
SAIJAI is the data controller for personal information processed in connection with the Platform. Contact details are set out in Part F.
E.2 Information We Collect
From Service Providers
The information the Service Provider chooses to submit for public display, which may include: name or business name; contact details chosen for public display (phone, email, LINE ID); service category and description; service area; photographs voluntarily submitted; qualifications, licences, or certifications voluntarily submitted; any other information voluntarily included.
From Service Inquirers
Service Inquirers generally browse without providing personal information. If a Service Inquirer chooses to submit an inquiry, we may collect only the information they choose to provide, such as name, contact details, and the nature of the inquiry.
Technical Information
Our web servers may automatically collect certain technical information, such as IP address, browser type, device type, referring page, pages visited, and timestamps, for security and operation of the Platform.
E.3 Information We Do NOT Collect
The Platform does not process:
- credit card, debit card, or bank-account details;
- any payment or transaction data (there are no transactions on the Platform);
- customer booking or order history (there are no bookings or orders);
- background-check reports or criminal-record data;
- biometric, health, religious, or other sensitive personal data unless voluntarily submitted by a user.
E.4 How We Use Information
We use the information for the following purposes only:
- displaying Service Provider Listings on the Platform for public view;
- forwarding Service Inquirer inquiries to the relevant Service Provider (where that function is available);
- operating, maintaining, and securing the Platform;
- complying with legal, regulatory, tax, and accounting obligations;
- responding to user questions and PDPA requests.
E.5 Legal Basis for Processing (PDPA)
We rely on the following legal bases: (a) consent — when a user voluntarily submits information; (b) contract — when necessary to provide the Platform; (c) legitimate interests — for operation and security; (d) legal obligation — for tax, accounting, and regulatory record-keeping.
E.6 Sharing & Disclosure
Service Provider Listings are displayed publicly on the Platform. We share personal information with the following third parties only where necessary: our hosting and IT service providers; our accountant, auditor, and legal advisors; government authorities when required by law. We do not sell, rent, trade, or use personal information for third-party marketing.
E.7 Retention
Service Provider Listings are retained while active. On removal, we may retain underlying data for up to 12 months to handle residual inquiries, after which it is deleted or anonymised. Service Inquirer inquiries are retained for up to 12 months. Accounting records are retained for at least 5 years under Thai law.
E.8 Your PDPA Rights
As a data subject you have the rights of: access, rectification, erasure, restriction, objection, data portability, withdrawing consent, and lodging a complaint with the Personal Data Protection Committee (PDPC). To exercise a right, contact us using the details in Part F.
E.9 Security
We apply reasonable technical and organisational measures to protect personal information. No online service is completely secure; users acknowledge inherent risk in transmitting information online.
E.10 Cookies
The Platform may use cookies and similar technologies for essential functionality, session management, and basic analytics. Users may control cookies through browser settings.
E.11 Children
The Platform is not intended for users under 20. We do not knowingly collect data from children. If we learn we have, we delete it.
Part F — General Provisions
F.1 Intellectual Property
"Saijai", "บ้านใส่ใจ", the Saijai logo, and all related marks are registered trademarks. All copyright, design, and other intellectual property rights in the Platform belong to SAIJAI or its licensors. Nothing in these Terms grants any user any right to use them, except that a Service Provider may reference their own Listing.
F.2 Disclaimer of Warranties
THE PLATFORM AND ALL LISTINGS ARE PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF ACCURACY, COMPLETENESS, AVAILABILITY, QUALITY, SAFETY, LEGALITY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
F.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAIJAI AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY, CLAIM, LIABILITY, COST, OR EXPENSE OF ANY KIND — DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE — ARISING OUT OF OR IN CONNECTION WITH:
- any user's conduct, service, act, omission, negligence, misrepresentation, or crime;
- any information submitted by any user;
- any death, illness, personal injury, property damage, financial loss, fraud, theft, abuse, or other harm arising from any engagement between users;
- any dispute between users or with any third party;
- any interruption, failure, delay, error, or defect of the Platform;
- any force majeure event;
- any user's non-compliance with these Terms or applicable law.
F.4 Indemnification
Each user agrees to defend, indemnify, and hold harmless SAIJAI and its shareholders, directors, officers, employees, contractors, agents, affiliates, and assigns from any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with the user's use of the Platform, information submitted by the user, any engagement with any other user, or any breach of these Terms or applicable law by the user.
F.5 Modifications
SAIJAI may amend these Terms at any time by posting the revised version on the Platform, with the new effective date. Continued use of the Platform following amendment constitutes acceptance.
F.6 Assignment
Users may not assign or transfer their rights or obligations under these Terms without SAIJAI's prior written consent. SAIJAI may assign these Terms in connection with a corporate transaction.
F.7 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
F.8 Entire Agreement
These Terms constitute the entire agreement between SAIJAI and the user regarding the Platform, and supersede any prior agreements or understandings.
F.9 Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Bangkok, Thailand.
F.10 Contact
Baan Saijai Co., Ltd.
Email: [email protected]
Baan Saijai Co., Ltd.
Effective from: 1 July 2026
