Frequently asked questions about Child Care

SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.

What are the conditions for childcare or babysitting services on the SAIJAI platform?

- Childcare providers on the SAIJAI platform are independent, not an employee or employees of the company in any way.
- Childcare service means Caring for the child's general daily routine at home. Housework and or other services are not included.
- These fees are for child care hours between 8:00 a.m. and 10:00 p.m. Fees may vary for services outside of these hours. Please contact SAIJAI staff for more details.
- The service fee does not include care for children with health problems. need specialized care and or require medical care

Can I interview the babysitter before booking?

SAIJAI collects personal profile information, identity document, telephone numbers, addresses and photographs of all child care providers. However, SAIJAI understands the concerns of parents and guardians in recruiting a babysitter to take care of your beloved children. If you would like to talk to or interview with a babysitter before deciding to use the service, SAIJAI can make an appointment in advance for both parties to virtual meet. You could chat and get to know each other through video calls to help you decide. Interviews will help you get to know your babysitter better through your gestures, personality, tone of voice, and expressive words.

What are the questions should I ask a babysitter in the interview?

SAIJAI recommends that you inquire about thier knowledge and experience in caring for children and the reason for resigning from the previous job. Hers are the checklist that will help you to make sure that you wont miss, ask and talk to a babysitter about what you want to know. Questions may be classified under the following topics. - Experience in child care : references, certificates, education, and past work - Lifestyles such as interests and hobbies. This will help you to get to know a babysitter better. - Care characteristics such as “What does being a nanny mean to you?”, “Will you help teach homework?", "What do you do when the child disobeys you?" - Health questions

If I want to hire the same babysitter, what should I do?

Changing babysitters often is definitely not good for the child. Because some children may take a long time to adjust to a new babysitter. If you have hired a babysitter from SAIJAI and would like to rebook her, we would recommend you to book the babysitter in advance to ensure her availability. The babysitter on the SAIJAI is an independent service provider that means they could take any jobs from clients or serve other customers who have made a reservation. (First Come First Serve).

What services are included in your nanny service package?

Child Care service or nanny from Saijai refers to looking after children's daily routine only not including doing housework or any house shores. And 1 nanny service is limited to 1 child. The service is available during service hours between 7.00-22.00 hrs. If you wish to book for a nanny after the service hour, please kindly consult with our customer service team directly. This service does not cover care for children with health problems that reguire special or medical care.

Are your nanny trained and background-checked?

Yes, all service providers from Saijai must go through security background check with the Criminal Police Department. Once their background has been checked, they are eligible to accept the job via our platform.

How much does your nanny service cost?

Please see the following details of our prices, 3 hours 750 baht 4 hours 900 baht 5 hours 1000 baht Daily 1300 baht (working 8 hours, not including 1 hour break) The above rates are for 1 nanny per 1 child only and do not cover the services for children with medical and other special needs.

Can the nanny teach the children or help them with their homework?

Our child care or nanny are not eligible to teach or help the children with their homework. However, if you wish the nanny to teach your kids homework, Saijai recommend you to book a tutor service with us.

How can I book your service?

Easy by just a click of hand! There are 3 ways to book our services. 1. By phone call at 66 (76) 325 346 2. By website at 3. By LINE official account at @saijai_homecare

Which locations are you available to provide the services?

SAIJAI is available across major provinces in Thailand, such as Bangkok, Phuket, Samui, Pattaya, Hua Hin, and the surrounding Bangkok areas of Nonthaburi, Phatum Thani, and Samut Prakan. If you need a service outside of our available locations, please kindly consult with our customer service team directly.

Is there a cancellation or rescheduling policy for nanny service appointments?

In the event that you need to cancel a paid service reservation, you can contact our customer service team at least 24 hours before your scheduled appointment. You will receive a full refund of the service fee within 1-3 business days. Please note that we reserve the right to provide full refunds in all cases where you cancel your booking less than 24 hours prior to the scheduled appointment time.

Is there a satisfaction guarantee for your nanny service?

We ensure that our service partners meet your satisfaction. Everyone is well-trained and experienced in housekeeping. After receiving the services, our customer service team will ask you to fill in a satisfaction survey. We value all comments and feedback to continuously improve our services.