Frequently asked questions about Home Maintenance
SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.
What services are included in your handyman service?
Saijai provide a variety of handyman service, maintenance and technicians to the customers. Whether it's air conditioner cleaning, plumber, painter, carpenter or general minor maintenance work, we also provide it all. However, please inform the complete details to the customer service team to ensure the price as we do not offer fixed rates for handyman service.
Are your handyman service partner trained and background-checked?
Yes, all service providers from Saijai must go through security background check with the Criminal Police Department. Once their background has been checked, they are eligible to accept the job via our platform.
How much does your handyman service partner cost?
The rate for handyman services depends on the customer needs. We do not provide fixed price. However, there will be a cost to assess the first job which is 500 baht. If the customer is agreed to use our service, maintenance, they are eligible to apply for the discount of 500 baht from the first assess job.
How can I book your service?
Easy by just a click of hand! There are 3 ways to book our services. 1. By phone call at 66 (76) 325 346 2. By website at www.saijai.io 3. By LINE official account at @saijai_care
Which locations are you available to provide the services?
SAIJAI is available across major provinces in Thailand, such as Bangkok, Phuket, Samui, Pattaya, Hua Hin, and the surrounding Bangkok areas of Nonthaburi, Phatum Thani, and Samut Prakan. If you need a service outside of our available locations, please kindly consult with our customer service team directly.
Is there a cancellation or rescheduling policy for handyman service appointments?
In the event that you need to cancel a paid service reservation, you can contact our customer service team at least 24 hours before your scheduled appointment. You will receive a full refund of the service fee within 1-3 business days. Please note that we reserve the right to provide full refunds in all cases where you cancel your booking less than 24 hours prior to the scheduled appointment time.
Is there a satisfaction guarantee for your handyman service?
We ensure that our service partners meet your satisfaction. Everyone is well-trained and experienced in housekeeping. After receiving the services, our customer service team will ask you to fill in a satisfaction survey. We value all comments and feedback to continuously improve our services.
SAIJAI is a platform that connects clients with service providers like tutors, babysitters, elderly caregivers, drivers, and maids. Since the service providers are independent contractors, SAIJAI is not liable for their actions. There isn't any kind of status as the joint venture's employer, employee, or representative. Independent contractors are those who deliver the services. The quality of the service is at the provider's control. Although we make every effort to give the best service providers, there may still be risks associated with using the service.