Frequently asked questions about Maid
SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.
What is the maid service conditions and scope of service?
Maid service provider SAIJAI is an independent service provider, not an employee or employees of the company in any way.
This service covers dusting, sweeping, wiping and cleaning : bedroom, bathroom, living room, kitchen, balcony, interior glass door and window, washing, laundry (wash with machines and drying NOT including ironing)
This service does not cover cleaning in areas that need to climb chairs or ladder, cleaning after construction, repairing, renovating and the place that has not been cleaned for more than 1 month. If you are looking for a cleaning service with the aforementions condition, please contact SAIJAI .
How do I know if the service provider who come to serve is the one that I booked throgh SAIJAI?
In the process of booking confirmation, you will be provided with information about the service provider including a photo, first name and last name, and a contact phone number. If the person serving the service does not match the photo you received, You must refuse them and notify SAIJAI immediately, so SAIJAI will investigate the case.
What should I do if the maid is late or does not show up as appointment?
If the maid arrives late to the job site and is delayed, the maid will work for the full amount of time reserved by the customer. For example, a customer has reserved a maid for 3 hours, starting work at 1:00 PM, but the maid arrives at 13.15. The maid will work until 16.15, complete 3 hours full time booking accordingly. In the event that the maid does not come at all, you must notify SAIJAI immediately. Our customer service team will help you track down the provider or maid. Alternatively, we'll help you find another service provider who can provide the service on the date and time you want, or you may reschedule an appointment at your convenience. If there is no other service provider or you are unable to reschedule the appointment, we will refund all service fees you have paid through SAIJAI's system.
How could I be confident to hire a maid service providers on SAIJAI platform?
SAIJAI collects personal profile information such as copy of Identity Card, telephone numbers, addresses and photographs of all service providers prior to listing on the platform. You can choose a provider who had performed a background check which can easily see this information displayed on their profiles. Reviews or ratings from previous customers would be a source of useful information on how good the provider is. Does the work satisfy to the customers? Please take times to review and research to gain confidence in your own safe. However, SAIJAI cannot 100% guarantee of the service providers' behavior and cannot guarantee against theft. SAIJAI recommends that customers keep all valuables in safe places before service providers enter the permises.
After using the maid service from the SAIJAI, can I review or rate the maid?
Of course! we would love to hear from you. Please share with SAIJAI and rate the maids you use. We really want know if the service meets your expectations and meets our quality standards. Your scores and assessments will be displayed along with that provider's information and work history, which can be a resource to help other customers' decision-making.
What services are included in your maid service package?
Our maid services provided general cleaning such as dusting, sweeping, wiping and cleaning : bedroom, bathroom, living room, kitchen, balcony, interior glass door and window, washing, laundry (washing with laundry machine only exclude ironing). This service does not cover cleaning in areas that need to climb chairs or ladder, cleaning after construction, repairing, renovating and the place that has not been cleaned for more than 1 month. The service is also limited by time and size of the space according to the estimation when booking with admin.
Are your maids trained and background-checked?
Yes, all service providers from Saijai must go through security background check with the Criminal Police Department. Once their background has been checked, they are eligible to accept the job via our platform.
Do I need to provide cleaning supplies, or do your maids bring their own?
Our maid or service provider bring their own equipment. You do not wish to provide anything. Our service covers maid with fully equipement for every needed.
How much does your maid service cost?
Please see the following details of our prices, 2 hour cleaning service for the space that have not exceeded over 35 square meters. 3 hour cleaning service for the space that have not exceeded over 55 square meters. 4 hour cleaning service for the space that have not exceeded over 75 square meters. 5 hour cleaning service for the space that have not exceeded over 75 square meters but not exceeding 180 square meters.
How can I book your service?
Easy by just a click of hand! There are 3 ways to book our services. 1. By phone call at 66 (76) 325 346 2. By website at www.saijai.io 3. By LINE official account at @saijai_care
Which locations are you available to provide the services?
SAIJAI is available across major provinces in Thailand, such as Bangkok, Phuket, Samui, Pattaya, Hua Hin, and the surrounding Bangkok areas of Nonthaburi, Phatum Thani, and Samut Prakan. If you need a service outside of our available locations, please kindly consult with our customer service team directly.
Is there a cancellation or rescheduling policy for maid service appointments?
In the event that you need to cancel a paid service reservation, you can contact our customer service team at least 24 hours before your scheduled appointment. You will receive a full refund of the service fee within 1-3 business days. Please note that we reserve the right to provide full refunds in all cases where you cancel your booking less than 24 hours prior to the scheduled appointment time.
Is there a satisfaction guarantee for your maid service?
We ensure that our service partners meet your satisfaction. Everyone is well-trained and experienced in housekeeping. After receiving the services, our customer service team will ask you to fill in a satisfaction survey. We value all comments and feedback to continuously improve our services.
SAIJAI is a platform that connects clients with service providers like tutors, babysitters, elderly caregivers, drivers, and maids. Since the service providers are independent contractors, SAIJAI is not liable for their actions. There isn't any kind of status as the joint venture's employer, employee, or representative. Independent contractors are those who deliver the services. The quality of the service is at the provider's control. Although we make every effort to give the best service providers, there may still be risks associated with using the service.